Mobile store/Nokia
Ad customer service

Dear Sir/Madam,

I had bought phone from Mobile store. I had been continuously experiencing problems with the battery. But when I approached the store for fixation/clarification, they existing lady immediately referred me to Nokia priority as if it was very expected of their phones they sell. I was shocked and surprised and I wanted them to take action against such bad phones can only avail a replacement by the respective Nokia Care after a month. Upon visiting Nokia Care I was asked to submit my phone, battery and charger until 30 days before they can actually fixate battery trouble. I am a research student and lecturer too. I am constantly required to be in touch with my students and professors. It is impossible to imagine my day devoid of all connection, updates and schedule. The lady at mobile store was not only passive toward my problem but she was utterly unsympathetic, arrogant in her behaviour as well. Also at the time of buying the not a single care was taken with regard to the product entry details. My battery number, charger number were essentially not noted down and upon inquiry I was told no such records are being maintained. I wonder if it was done intentionally or it was just an carelessness. I was even questioned about my education, stature etc. Te company need to recruit good people with better manners and skills to handle customer care than randomly placing unskilled untalented youth to fixate their problem of employee shortage. I had an absolutely disappointing and painful experience with the mobile store and I definitely am not going to recommend mobile store to any of my friends or acquaintances for any further investment in future for the purchase of mobile phones.

Regards

Dharitri

Company: Mobile store/Nokia
Country: India
State: Orissa

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