Lexmark
Complaint

Purchased Lexmark Printer/Fax. It was defective. Had connection problems. Sent replacement and returned original with all parts. 2nd model also defective. Called Customer Service 3 times in one day, 1st the ink, then fax, then printing. Customer Service had me do tests and cleaning using up all the ink, so had to purchase additional cartridges at $80. That ink was used up too with more tests and cleanings. Sent 3rd replacement, all within 2 weeks, it was a shell with no parts, and returned other model. Had to wait 1 week for parts, meanwhile going to Office Depot for printing/faxing at additional expense. That replacement was also defective. Could not install printhead. Went back to Office Depot, they could not get parts to fit or unit to work, so got refund and purchased a Cannon with no futher problems. Lexmark refused to refund the money I paid for the additional cartridges even though it was their fault with excessive tests and cleanings that caused the problem. All they cared about was making excuses, not fixing problems!

Company: Lexmark
Country: India

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