Celebrity Fitness, JMD, Gurgaon
Cheats, Bad Customer Service

Ha! - Celebrity Fitness does it again &-Time and again, it makes me regret the day I joined the club

Few facts:

1. You pay money for personal training sessions, and then you chase the trainers. It is funny that they abscond and you to trace them for weeks. Not just once, but twice.

2. The customer service desk made me fill a form where I clearly specified the reason for cancellation (obviously money being paid to the trainer and then the trainer was absconding). I signed the form - and thankfully took a photocopy. They are still deducting money from my account. It was after a year of my joining, so I fail to understand why.

3. The so called Custiomer Service Manager does not have time to return customer calls when being chased for over 10 days & so much for customer service.

Company: Celebrity Fitness, JMD, Gurgaon
Country: India

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