Bharti Airtel
Promotional Message before Hello Tune (Value added Service)

Reference Id: 652640316

Problem: I have hellotunes active on my airtel number 9910500421. I have 4 songs in the album, of which I have added 2 songs recently. Out of 4, 2 songs are ok, and other 2 start with the promotional message, "Press *9 to copy this tune, monthly rental 15/&-quot;, I asked customer care to remove this promotional message before the hello tune is played and their reasoning is as follows.

Reason given to customer care representative: The software to do so supports only 2 songs and cannot handle more than that songs in the album.

Details of Customer Care guy:

Ashwini Kumar,

Floor Manager

Delhi- Vasant Kunj Cutstomer Care

I do not think this is really acceptable.

Please take necessary action on it since, value added service should be customized as per customer needs.

Regards,

Manpreet Singh Bhatia

Contact: 9910500421

Company: Bharti Airtel
Country: India

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