Reference Id: 652640316
Problem: I have hellotunes active on my airtel number 9910500421. I have 4 songs in the album, of which I have added 2 songs recently. Out of 4, 2 songs are ok, and other 2 start with the promotional message, "Press *9 to copy this tune, monthly rental 15/&-quot;, I asked customer care to remove this promotional message before the hello tune is played and their reasoning is as follows.
Reason given to customer care representative: The software to do so supports only 2 songs and cannot handle more than that songs in the album.
Details of Customer Care guy:
Ashwini Kumar,
Floor Manager
Delhi- Vasant Kunj Cutstomer Care
I do not think this is really acceptable.
Please take necessary action on it since, value added service should be customized as per customer needs.
Regards,
Manpreet Singh Bhatia
Contact: 9910500421
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