Bharti Airtel Limited
Activation of Services with approval

Hi,

I have a Airtel Prepaid mobile number in Pune (Mah.), I was not using the number in last 2 months that is between 12th Oct. to 12th Dec, during this duration I used Airtel number only once, on 17th November for recharging my phone and also made a call.

For this period my mobile was switch off, but still some how a Cricket pack got activated on my number on 12th Nov. and I was being charged for that till 13th Dec.

When I called the customer care of 13th Dec. they deactivated the service and refused to return me the money deducted for the service which I never wanted and never activated myself.

I was charged for a service which got activated with out my confirmation and request. After multiple discussions with the Airtel Customer care team I was always told that they have ticket for the same, ticket number being 3121551362400, and later on they told me that they cannot return me the money they have deducted with out tell me the reason. The only reason they told me was that "they cannot return it".

This not the first time the same thing is happening to me, few months back a matrimony pack got activated on my number.

I want Airtel to return the amount deducted for such unwanted services, which I never activated and never intended to use.

Thanks...

Company: Bharti Airtel Limited
Country: India

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