BSNL
DISCONNECTION

General Manager/Accounts Officer,

Bharat Sanchar Nigam Ltd.,

Suliaman Complex, Srinagar.

Subject: Disconnection of Phone No. 0194-2400968.

Respected Sir,

On 17/02, I have deposited an amount of Rs. 2, 160/- as advance rent for two years under the scheme of your company. Surprisingly I received the bill for an amount of Rs. 1, 730/- on 07/09. Upon the inquiry from your sub unit, Soura I was told that my advance rent has been adjusted towards monthly bills till date and that advance rent has not been acknowledged by your company for two years. This is simply the breach of trust. Moreover my phone remains out of order for most of the time and when it works after my persuasion/complaints; it remains noisy (as it is today). I have tried to send this application through mail on the addresses given on the phone bills but the mails have returned undelivered, please check out for yourself.

Despite this contravention I went to your office last month for disconnection of this installation. However one of the officers (perhaps Mr. Sameer) of your Department influenced me to deposit whole disputed bill and promised me that for next two years I shall not have to pay any rent, the officer assured me about best services. Although I was not convinced, but I believed the words of said officer and cleared all the dues towards your company under protest. Contrary to all these facts, it is disgusting to mention here that my phone still remained dead after clearance of the bill for two weeks and is noisy till today. Surprisingly on the other hand I have been served a fresh bill amounting to Rs. 37.24 (Rupees thirty seven paisa twenty four only). This attitude of your company/workers is intolerable. Please adjust this petty amount against my advance rent of Rs. 2, 160/- and repay me the balance amount if payable under law.

In the backdrop of above details I am totally annoyed due to infringement of your company, and as such I request you to please disconnect my subject telephone connection immediately. No further bills shall be entertained by the undersigned and the matter shall be referred to Court if need will arise.

Yours Sincerely,

(Faiz Ahmad Akmali) Dated: 17/03

S/o Gh. Mohi-ud-din,

R/o 29, Haider Colony,

Upper Soura, Srinagar.

Company: BSNL
Country: India
State: Jammu and Kashmir
City: Srinagar

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