Airtel Prepaid
Incorrect charging

I am a user of Airtel Prepaid mobile service and my mobile number is 9867863754. In last few days I have noticed that my number has been charges the call charges much more than the actual/normal tariff of my number. On inquiry, I was told that for some calls I have been charged Rs. 6/- per minute instead of Rs. 1.50 (STD Call charges on my number).

I was given a complaint number 090311717000 and was assured by the customer care executive that the excess amount (about Rs. 400) will be refunded back as a credit to my number within 24 Hrs. More than 72 Hrs have been passed since then and there is no such credit in my account. When I contacted again and gave reference of my complaint number they say that their server is down and the same will be done in next 48 Hrs. I am helpless.

Regards

Sumit Srivastava

Sr Manager

Union Bank of India

Central Office, Mumbai.

09867863754

Company: Airtel Prepaid
Country: India

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