Idea
Balance deduction

On 23/02 any 'did you know' service was activated on my cell (9927354002, service provider idea) without my consent and 30 rupees were deducted. However a sms was sent to me that the service is activated and 30 rupees are deducted and to deactivate it do this, but at that time since neither i checked that sms nor my balance and hence i did not come to know about this deduction. Same happened at 20/03 when this 'did you know' service was renewed at the cost of 30 rupees and conveyed through a sms on my cell. Again since neither i checked that sms nor my balance and hence i was unaware about all the deductions. However the service was activated on my cell phone but i was unaware that this is taking cost of 30 per month. Same thing happened at 04/04 and as usual i was unaware because of not checking the conveying sms or my balance. One sms is in my inbox dated 20/04, in which they are conveying that 'did you know' service will be activated in 3 days at the cost of 30 rupees per month, to deactivate do this and again they renewed it deducting 30 rupees and conveyed it through sms on 23/04. Another sms dated 20/05 says that service will be renewed in 3 days at the cost of rupees 30 per month and to deactivate do this and then when the very first time i checked my balance which was very low i checked all sms carefully and i came to know all about these deductions. I complaint to customer care and said them to deactivate all services for lifetime, my complaint no was 1-24347207418, but this complaint was not resolved. As a result when i again recharged my cell with a balance of 14 rupees, they deducted 10 rupees for renewing 'did u know' service on 09/06 without a prior notice. I again complaint them today on 09/06 and my today's request no is 1-24812307007, however this complaint is resolved but the customer care officer (male) told me that my 10 rupees amount will be refunded. I waited but the amount was not refunded. I again called customer care at the same day; this time the customer care office (female) told me that the previous customer care officer did not file any refund complaint on my number 9927354002. Because of them i have lost my 130 rupees balance yet. I request you to please take immediate action against them and refund me my 130 rupees balance. I have all sms in my inbox.

Company: Idea
Country: India
State: Uttar Pradesh
City: Bareilly

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