Idea
Messaging problem

I purchased a new idea SIM No. 8449031150 on 30-Nov-10 and the very same day i recharged Rs 26 message pack on it. but there was no delivery of messages taking place from that number when i asked about the problem to the staff of the idea outlet at kaladhungi road, haldwani where from i bought the SIM they gave a vague reply that it may take 24 hours n may be there is some network problem for time being. the next day problem continued and when i called up at customer care he asked me to reset my message centre no. i.e 919837099995 i followed his directions but nothing was useful to me. I called up again to the customer care executive and he asked me to follow the same instructions which were being already followed on reviewing the case he convinced me by registering the case and told me that my problem will be completely solved within next 24 hours. Although on the next day i.e. 02-Dec-10 i was able to send 5-6 messages but it was momentary and the problem restarted this time i called up again to the customer care and to my great surprise i was told by him that from my number no complain has been registered till then this was just unbelievable i infact recieved sms from idea regarding opinion on the conversation of all the calls made to the customer care by me. This shows the lethargic attitude as well as the poor and dysfunctional technical system of a well known national level service provider. The customer is the ultimate sufferer in all these technical and administrative faults. I request prompt and spurt action to be taken and needful to be done in this regard as early as possible.

Company: Idea
Country: India
State: Uttarakhand
City: Nainital

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