Idea
Unnecessary offe

I have taken a CUG plan from iDEA, my mother is using one of the number.

In the month of Dec, there was Rs 450 additional in my bill. When I had a talk with Customer care they said this is offer taker by you.

About offer:

Pay Rs.450 in advance and you will get the Rs 75 off on your usage amount till 1 Year.

My mother’s Usage per month is not event Rs 10 (If you check the entire year it is in the range of 0-20 Rs.), calls are adjusted in 200 min free quota.

When I talk with my mother, she replied them she will check and inform you. Didn’t accept the plan explain by customer care.

My concern: Why they offer such plan to this number having a very less usage and why not on my other number having more Usage?

In the complaint I have demanded to hear the Recorded Call, where my mother gave confirmation.

I would like to go to the consumer court against iDEA, please help me the register it.

Company: Idea
Country: India
State: Maharashtra
City: Pune

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