I have taken a CUG plan from iDEA, my mother is using one of the number.
In the month of Dec, there was Rs 450 additional in my bill. When I had a talk with Customer care they said this is offer taker by you.
About offer:
Pay Rs.450 in advance and you will get the Rs 75 off on your usage amount till 1 Year.
My mother’s Usage per month is not event Rs 10 (If you check the entire year it is in the range of 0-20 Rs.), calls are adjusted in 200 min free quota.
When I talk with my mother, she replied them she will check and inform you. Didn’t accept the plan explain by customer care.
My concern: Why they offer such plan to this number having a very less usage and why not on my other number having more Usage?
In the complaint I have demanded to hear the Recorded Call, where my mother gave confirmation.
I would like to go to the consumer court against iDEA, please help me the register it.
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