Idea
Eund not received

SIR,

My no is 9990666353 from delhi. My service provider is idea and i'm prepaid customer of IDEA.on 25 febuary 2011 i take internet scheme of Rs.13 for free internet usage for 3 days upto 150 mb.but on 26 febuary 2011 they cut my whole balance of around Rs. 265 for using gprs (INTERNET).when i try to complain in idea in their no's 12345 and 198.they disconnect my call after some time and not register my complain and not give me any complain no. One of customer care executive told that i use gprs in Chennai, so because this scheme not applicable in roaming that's why my charges are fair. But they never send me any message (sms) regarding that this scheme of Rs.13 is not applicable in roaming. Other customer care executive told that i cross the 150 mb limit but in this case also they never send me any message (sms) regarding finish of 150 mb.beacuse there is no way they given to check how many mb's are used out of 150 mb .in these both cases they should atleast send me one message (sms) regarding finish of 150 mb or this scheme non applicability in roaming services and when on 28th February i call 12345 one time and 198 many times (7-8 times) and when i want to talk to some seniour manager of their call center, the customer care executives instead of transfer my call to some senior manger, they just transfer my call to some of their colleges or friends. They behave so informally and not registered my claim of refund complained.

I want my refund of Rs.. 265 in my prepaid mobile no-9990666353

NITISH DUA

9990666353

DELHI

Company: Idea
Country: India
State: Delhi
City: North Delhi

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