IDEA CELLULAR and TRAI
Recharge related

Dear Sir,

I am MNP customer of the IDEA Cellular. My Mob. No. is 9029810204. I recharged with Rs. 295/ (special recharge for local calling) for getting 1000 minutes free. When I got the message that the recharge is successful. I made the call and checked the balance and noted that the charges were deducted from the main balance and not the special balance. I called Customer Care (CC) for the confirmation where they informed that the recharge will be credited to my account after 1 hour, not instant. This is not proper service as i am paying for the instant services not for the later one. So I called on 198 to make the suggestion where the representative was not ready to take the suggestion or complaint against it. He informed that this is company product and we are not liable to take the complaint against it. Even he disconnected my phone mentioning that we can not take this complaint (and I am repeating this information) and disconnected.

I want to know that when 198 is dedicated to file the complaints and when service provider is not ready to take the complaints, what customer should do in this case, please confirm.

TRAI should notify this and penalties should be levied on the Service Providers like Idea Cellulars for delaying the services and rejecting the complaints.

Thanks!

waiting for reply

Raju

Company: IDEA CELLULAR and TRAI
Country: India
State: Maharashtra
City: Mumbai City

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