Idea Cellular
Amount deducted from Pre Paid Card without any reason

Hi

I took an idea prepaid card a few months back in Hyderabad, AP (Numeber - 9640611741). I use it exclusively to receive calls and not make any outgoing calls or SMS. The balance when it was last checked was around Rs 82. I was shocked to see the balance dropping to Rs 22 without making a single outgoing call, roaming calls or SMS from the mobile.

I logged a complained with the customer service (Complaint number 111626147) and the customer service executive told me that it will be charged back in 24 Hrs and then extended by two more days and further by another two days. At the end, they told us it will not be charged as I subscribed to “Love Tips” . It is unreasonable for any person who does not use his mobile for outgoing or SMS to subscribe to such a service. Moreover. “Love Tips” is the last service a normal family woman in the late thirties will be subscribing. As there was not even a single SMS outbound from my mobile, I asked him how it was subscribed. The answer was a customer service executive called up and I would have accidentally pressed a digit while in conversation which activated the service. I have the following complaints against this

1) Why did the customer service executive call up without being asked to?

2) How can a service be activated by mistake? the system is faulty or intended to cheat gullible customers

3) How can a deduction be made on a prepaid card without confirmation? Why was not an SMS or any other confirmation sent to the user?

4) Who has authorized them to deduct money from the pre paid card. We have paid and purchased a card that does not mean that they can deduct money as and when they like. The company cannot decide the mode of payment

5) I am sure that the whole issue is fabricated to take away the available balance from the card. More so if the user does not make any any calls or SMS

I feel it s a violation of trust and an offence if money is deducted from a customer without alerting him and for a service not intuited. If the company had been honest they should have sent atleast an SMS before activating the service. Frankly I do not even remember talking to a customer service executive and I cannot believe the information unless I have authorized to deducts something with a signed document

I request the company to refrain from such malicious acts and to charge back the card with the amount deducted

Regards

K.P. Deepa

9640611741

Company: Idea Cellular
Country: India

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