Idea Cellular
Abnormal balance deductions

Sir/Madam,

I have been using the IDEA Prepaid connection for 6-7 months now. The details of the owner of the connection is as below:

IDEA Number: 9702987638

Name: Subhojit Ghosh

Adderess: 104, C-wing, Mamta, Sankalp, Goregaon (East), Mumbai - 400065.

ID Type: Driving License

I am facing the following problems for 2 months now:

(a) A regular deduction of Rs.5/- towards GPRS rentals.

I have taken the following measures to resolve the problem:

(a) I have complained on 27-Jan, against the said deduction and asked the customer care executive to lodge a complaint agaist my grievance. The service request no. is 1-12471945041.

(b) Despite the above complaint, the deduction did not stop, hence, I called the customer care number again and asked them to lodge another complaint. The said complaint no., lodged on 5-Feb is 1-12668594766.

Now, even on 17-Feb, the deductions have not stopped. There was a deduction of Rs.5/- from my balance today morning.

I called the customer care today (17-Feb) again and asked the reason. They said that, there is a 'SONG-PACK' activated against my number and that is why the deduction has taken place.

But, here, I want to clarify that, I am using a basic handset by NOKIA and GPRS cannot be used from this handset of mine. Yet, they said that there was some SONG download happened.

Now, I want the following steps to be taken in this regard:

(a) The GPRS service, if any, to be de-activated against my number stated above. Since, I have lodged two complaints to stop the said service, it should have been stopped by now.

(b) As stated above, I have lodged the first complaint on 27-Jan, so the money deduted should be repaid to my account balance of my number stated above. The exact amount should be the no. of days, multiplied by Rs.5/-.

Regards,

Biswarup Bhattacharya

Contact No.: 91-9702987638/ 91-8767154500

Company: Idea Cellular
Country: India
State: Maharashtra
City: Mumbai City

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