Sir/Madam,
I have been using the IDEA Prepaid connection for 6-7 months now. The details of the owner of the connection is as below:
IDEA Number: 9702987638
Name: Subhojit Ghosh
Adderess: 104, C-wing, Mamta, Sankalp, Goregaon (East), Mumbai - 400065.
ID Type: Driving License
I am facing the following problems for 2 months now:
(a) A regular deduction of Rs.5/- towards GPRS rentals.
I have taken the following measures to resolve the problem:
(a) I have complained on 27-Jan, against the said deduction and asked the customer care executive to lodge a complaint agaist my grievance. The service request no. is 1-12471945041.
(b) Despite the above complaint, the deduction did not stop, hence, I called the customer care number again and asked them to lodge another complaint. The said complaint no., lodged on 5-Feb is 1-12668594766.
Now, even on 17-Feb, the deductions have not stopped. There was a deduction of Rs.5/- from my balance today morning.
I called the customer care today (17-Feb) again and asked the reason. They said that, there is a 'SONG-PACK' activated against my number and that is why the deduction has taken place.
But, here, I want to clarify that, I am using a basic handset by NOKIA and GPRS cannot be used from this handset of mine. Yet, they said that there was some SONG download happened.
Now, I want the following steps to be taken in this regard:
(a) The GPRS service, if any, to be de-activated against my number stated above. Since, I have lodged two complaints to stop the said service, it should have been stopped by now.
(b) As stated above, I have lodged the first complaint on 27-Jan, so the money deduted should be repaid to my account balance of my number stated above. The exact amount should be the no. of days, multiplied by Rs.5/-.
Regards,
Biswarup Bhattacharya
Contact No.: 91-9702987638/ 91-8767154500
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