Idea Cellular
False Commitment

Hi Sir/Madam,

I have been an Idea pre-paid customer for last 5 years. I was overall satisfied with the services from the company. Recently, i got a call from someone named Pallavi for converting my prepaid account into postpaid account. I clearly mentioned her about my excessive usage of SMS and told her to provide me with such plan. She told me about the plan where the charges for SMS would be 1 paisa per sms and i can opt for addtional rental of 98 rupees per month wherein i can get the benefit of unlimited free sms. I confirmed the same from her when the executive came on Saturday 20th Feb with the new SIM.

My number got activated on 23rd Feb. The first thing I did was that I called customer service and enquired the same from them. To my shock, everything committed to me was false and nobody was willing to provide me with any solution. For the records, i called Customer Service thrice and was provided with no solution.

Therefore, i visited Idea My-Care situated near Sahara Mall and logged a complaint stating the same. I have recieved number of calls from different Reps and all of them promise to call me back with the solution but till now, i have not been recieved any call-back from any of the Reps.

I have been overall satisfied with Idea Co. and its services but this experience has been a very unpleasant one. I want to keep my Idea number, whether prepaid or postpaid, but all I want is a good SMS pack.

I am eagerly waiting for the response from your side.

Thanks & Regards

Luv Prabhakar

Mobile: 9911818276

Email: luvpar_82@yahoo.com

Company: Idea Cellular
Country: India
State: Haryana
City: Gurgaon

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