Idea Cellular
Starts the additional service without any prior information

Dear Sir,

Idea Cellular has started an additional facility on my mobile named "Call Conferencing" without informing me. When I saw my postpaid bill, it was charged in the bill. Then I wrote a mail regarding this to customer care. No Reply. No reply to my subsequent reminders also. Then I tried to call CC. The person explained me that this facility was provided to you free for 3 months and then from last month it is charged to you. However I have not asked for it. He said, Idea started this service on their own for you. Even after this complaint, they have charged me. This is ridiculus. I have not used this service even once.

Mobile service providers SHOULD NOT provide any additive chargable service by default. It should be avoided. Kindly do the needful.

If you need any more information, kindly revert back to me.

Thanks and Regards,

Mahesh Jajada

Mob:9922111248

maheshjajada@yahoo.com

Company: Idea Cellular
Country: India
State: Maharashtra
City: Pune

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