Idea Cellular
Charges deducted without permission

Hi Team,

I have a complaint related to the prepaid number 08805221016 owned by Mr. Prakash Kadam.

A recharge of Rs. 100 was done on this number on 21/08 and Rs.30 were deducted from the recharged amount.

I have faced a similar issue in May when I lodged a complaint with Idea helpdesk [Docket Ref No: 1-16240933982]. The amount was refunded back but it's still surprising for me that why the amount would be deducted from customer's account without any prior permission and that too even after a complaint was already launched earlier‼

When we contacted the customer care the last time in May'11, the answer was that someone activated a job service on this phone. I explained number of times to the executive that the person holding this no. is already working and is about to retire in an yr. There is no need for him to look for it.

Hence, it's not possible.

As I understood, activating this job service needs one to dial some combination of numbers and #, * etc. In any normal situation, anyone NOT even knowing about this service won't bother to dial this number.

Hence, there comes no question of activation.

Plus when we contacted the customer care executive we received a really bad response.

Please look into this matter as the customer has to face the problems everytime there is a recharge done.

Thanks,

Prakash Kadam

Company: Idea Cellular
Country: India
State: Maharashtra
City: Thane

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