Idea cellular service
Cheating by charging non asked for service

Hi,

I am using IDEA cellular service for a long time now. This week I observed that Rs 5 per day are automatically deducted from my pre-paid account. Went to IDEA care center. They checked up their system and told me that some LOVE pack was activated on my number and hence the deduction for Rs 5 day was happening. I told them that I did not asked for this pack nor did I said "yes I subscribe to this pack". The lady answered OK, the pack will be discontinued.

Then I asked "What about the deduction already happened for about 10 days". The answer was call 4444 (not a toll free number) and tell them about the deduction and they will reverse the charge.

My complaint is: The company is fradulantly enabling the packs which I did not ask for. Keeps on making money if the customer does not notice it. Then they make you go through long process and paid call to reverse the charges. This is cheating.

This has happened couple of times before also. I have heard similar complaints from other people. There were letters in Daily Sakal Pune making similar complaints.

I appeal to other people who have faced similar problem to make lot of noise about it. Perhaps should unite and burn IDEA sim cads in front of IDEA care center in the presence of press and TV.

Company: Idea cellular service
Country: India

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