IDEA MOBILE SERVICE
Mobile activation

Dear Sir

I am working in Sharjah and while my vacation, I hired an idea prepaid connection in Aug and was told it is for life time. when I returned back to Sharjah, after 3 months I found my connection got disconnected. when I contacted the Idea Customer care they told me that the life time connection also shall have a minimum out going call atleast in 3 months otherwise it will get disconnected but with in 5 months if you proove your adress you can get your connection active. And they told me to recharge with Rs.501 to get this connection valid for one year and I did it thru my friend in India and they said they got only Rs.500/-exactly after 3 months this connection got disconnected and when contacted they told me to send someone with adress proof they can give a new SIM

For this purpose I send an application with adress proof and a photograph to their changanassery customer care centre and was given with a new SIM. but was not activated. when contacted they said their personnel are working on it and will revert back to me in 3 working days .this was on 3rd Feb. but till today noone contacted me nor my connection activated.

In this regard I corresponded them a lot and every time they will say some or the other excuse.

Sir, kindly help me to get my connection valid as this will help thousands of customers like me

Company: IDEA MOBILE SERVICE
Country: India
State: Kerala
City: Pathanamthitta

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