Dear Sir
I am working in Sharjah and while my vacation, I hired an idea prepaid connection in Aug and was told it is for life time. when I returned back to Sharjah, after 3 months I found my connection got disconnected. when I contacted the Idea Customer care they told me that the life time connection also shall have a minimum out going call atleast in 3 months otherwise it will get disconnected but with in 5 months if you proove your adress you can get your connection active. And they told me to recharge with Rs.501 to get this connection valid for one year and I did it thru my friend in India and they said they got only Rs.500/-exactly after 3 months this connection got disconnected and when contacted they told me to send someone with adress proof they can give a new SIM
For this purpose I send an application with adress proof and a photograph to their changanassery customer care centre and was given with a new SIM. but was not activated. when contacted they said their personnel are working on it and will revert back to me in 3 working days .this was on 3rd Feb. but till today noone contacted me nor my connection activated.
In this regard I corresponded them a lot and every time they will say some or the other excuse.
Sir, kindly help me to get my connection valid as this will help thousands of customers like me
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