IDEA PREPAID
Forcefully activation of Dialer Tone

I, Tushar Kanti De one of IDEA prepaid customer with Mobile

No.7890943303 facing some problem regarding activation of dialer tune

and songs. On 27-09 at 11:15AM I received two messages from

IW-IDEACL these were i) “Your free Song will be renewed in next 3

Days, you will be charged Rs 15/90 Days post that. To deactivate dial

155223” and ii) “Your Dialer tone will be Auto renewed @ Rs 30/30 days

in next 3 Days, To deactivate the same Pls dial 155223 (Toll Free)”.

After this on 29-09 near about 7:30am I call on 155223 and follow

the voice instructions to deactivate my dialer tone and next to this I

got a SMS from IZ-IdeaCare at 07:22 AM that was ”Dear Subscriber, your

request for deactivation of Dialer Tone has been received, a unique

communication ID of registration of your request would be sent to you

shortly”. But after this I did not get any message and also deducted

Rs.45.00 from my mobile A/C balance. Why RS.45 deducted from my a/c

balance without my consent and also why the auto renewal of any

service is forcefully activated on my mobile no.?

Please do the needful to refund Rs.45 on my mobile a/c.

Thanking You.

Company: IDEA PREPAID
Country: India
State: West Bengal
City: North 24 Parganas

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