I, Tushar Kanti De one of IDEA prepaid customer with Mobile
No.7890943303 facing some problem regarding activation of dialer tune
and songs. On 27-09 at 11:15AM I received two messages from
IW-IDEACL these were i) “Your free Song will be renewed in next 3
Days, you will be charged Rs 15/90 Days post that. To deactivate dial
155223” and ii) “Your Dialer tone will be Auto renewed @ Rs 30/30 days
in next 3 Days, To deactivate the same Pls dial 155223 (Toll Free)”.
After this on 29-09 near about 7:30am I call on 155223 and follow
the voice instructions to deactivate my dialer tone and next to this I
got a SMS from IZ-IdeaCare at 07:22 AM that was ”Dear Subscriber, your
request for deactivation of Dialer Tone has been received, a unique
communication ID of registration of your request would be sent to you
shortly”. But after this I did not get any message and also deducted
Rs.45.00 from my mobile A/C balance. Why RS.45 deducted from my a/c
balance without my consent and also why the auto renewal of any
service is forcefully activated on my mobile no.?
Please do the needful to refund Rs.45 on my mobile a/c.
Thanking You.
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