Idea services
Late payment charges without giving a bill copy
- 11-11-2011
- 258
Idea expects a payment of the mobile bills without giving a actual hard copy of the bill.
I am continously been harrased by just not sending the bills to the proper address and mail id's though being a corporate connection.
I havent recived the bill for last 1.6 years.
I am been charged with late charges every month.
I want all my late charges to be refunded.
regards
sameer suryavanshi
Sr. BDM.
Bajaj Allianz Life Insurance Co. Ltd.
pune
mob:9850041807
attached herewith the follow up with the idea representatives...
ABOUT REVERSAL OF ALL THE LATE CHARGES TILL DATE... I WAS UNAWARE THAT I
WAS LEIVED WITH LATE CHARGES TILL DATE BECAUSE I HAVENT SEEN THE BILL FOR
ALMOST MORE THAN A YEAR NOW... AS I DIDNT RECIEVED IT TO MY
ADDRESS... THAN IF I DONT GET THE BILL WHY SHOULD I PAY THE LATE
CHARGES... I USUALLY COME TO KNOW WHEN THE BILL DATE IS LAPSED... IT IS
NOT MY PROBLEM YOU ARE NOT SENDING ME BILL... I WAS BLINDLY PAYING THE
BILL WITH LATE CHARGES...
I HOPE THIS IS SIMPLE FOR YOU TO UNDERSTAND... I WANT ALL THE REVERSAL OF
LATE CHARGES FOR THE LAST YEAR AS I HAVENT RECIEVED THE BILL...
please dont stretch it further now...
regards,
Sameer Suryavanshi
> Dear Mr. Suryavanshi,
>
> Thank you for contacting Idea Cellular Customer Service.
>
> This has reference to your e-mail regarding refund for your mobile number
> 9850041807.
>
> We wish to inform you that the amount of Rs. 50.00/- has been updated to
> your account on 5th August.
>
> We greatly value your patronage, and look forward to an opportunity to
> delight you.
>
> Thanks & Regards,
> Dipti Adit
> Customer Service Team
> IDEA Cellular Limited- Maharashtra & Goa Circle.
> Visit us at:
> www.ideacellular.com
> Or Call us on 12345 from your IDEA number for any query or request.
>
> A Song For Everyone! Now choose your favourite DIALER TONE through the
> web. Just click on
> www.ideadialertones.com
>
> "Idea offers Customer Care on your mobile phone screen within seconds, get
> complete information on Billed & Unbilled amount, Bill plans details and
> many more on your mobile screen. Just dial *147# (Toll Free)".
>
> Disclaimer
> All the tariff plans/services are subject to regulatory body approval.
> Company reserves the rights to modify/change/discontinue services/plans
> based on guidelines received from time to time.
>
>
>
> &--Original Message&--
> From: sameer.suryavanshi@balic.in [mailto: sameer.suryavanshi@balic.in]
> Sent: Wednesday, August 10 12:22 PM
> To: IDEA Cellular Ltd - Customer Oprs
> Subject: Re: Docket Ref No: 150580050
> Importance: High
>
>
>
> Sir,
>
>
>
> Does it make sense that i am after 50 Rs late charges please find the
>
> appended mails for reversal of all the charges to you. It is just time
>
> consuming now I have all the mails till date it should be atleast 20 till
>
> now.
>
>
>
> please do it on urgent basis.
>
>
>
> regards,
>
>
>
> Sameer Suryavanshi
>
>
>
>
>
>
>
> Sir,
>
>
>
> My mobile number is 9850041807
>
>
>
> regards,
>
> Sameer Suryavanshi
>
>
>
>
>
> Sameer Suryavanshi IDEA Cellular Ltd - Customer Oprs
>
>> Dear Mr. Suryavanshi,
>
>>
>
>> Thank you for contacting Idea Cellular Customer Service.
>
>>
>
>> This has reference to your e-mail regarding reversal late payment
>
>> chargesfor your mobile number.
>
>>
>
>> We wish to inform you that to process your request kindly provide us 10
>
>> digit idea mobile number.
>
>>
>
>> We greatly value your patronage and look forward to an opportunity to
>
>> delight you.
>
>> Thanks & Regards,
>
>> Avadhut Datar
>
>> Customer Service Team
>
>> IDEA Cellular Limited- Maharashtra & Goa Circle
>
>> Visit us at:
>
>> www.ideacellular.com
>
>> Or Call us on 12345 from your IDEA number for any query or request.
>
>>
>
>> IDEA 3G is now available in Pune, Nagpur & Nasik! To activate sms ACT3G
>> to
>
>> 12345
>
>>
>
>> "Idea offers Customer Care on your mobile phone screen within seconds,
>> get
>
>> complete information on Billed &Unbilled amount, Bill plans details and
>
>> many more on your mobile screen. Just dial *147# (Toll Free)".
>
>>
>
>> Disclaimer
>
>> All the tariff plans/services are subject to regulatory body approval.
>
>> Company reserves the rights to modify/change/discontinue services/plans
>
>> based on guidelines received from time to time.
>
>>
>
>> &--Original Message&--
>
>> From: sameer.suryavanshi@balic.in [mailto: sameer.suryavanshi@balic.in]
>
>> Sent: Thursday, June 02 11:12 AM
>
>> To: IDEA Cellular Ltd - Customer Oprs
>
>> Subject: reversal of late charges
>
>> Importance: High
>
>>
>
>>
>
>>
>
>> Sir,
>
>>
>
>>
>
>>
>
>> I am using IDEA services since quite a long time. I have repeatedly
>> given
>
>>
>
>> complaints that my office address is changed but almost for year or two
>
>>
>
>> you are sending the hard copy bill to my old office address. Repeated
>
>>
>
>> complaints are already given to you. Due to non availiblity of bill I am
>
>>
>
>> always paying late.
>
>>
>
>> If you are not sending the bill on the proper address i am not at fault.
>> I
>
>>
>
>> dont find any reason to pay the late charges. I wasnt aware about you
>> have
>
>>
>
>> put the charges every month.
>
>>
>
>> Kindly reverse whatever and whenever the late charges are marked.
>
>>
>
>> my new office address is
>
>>
>
>>
>
>>
>
>> BAJAJ ALLIANZ LIFE INSURANCE CO. LTD,
>
>>
>
>> 4 th Floor, Gera 77,
>
>>
>
>> Beside Bishop School,
>
>>
>
>> Kalyaninagar,
>
>>
>
>> PUNE.
>
>>
>
>>
>
>>
>
>> PLEASE RECTIFY THE SAME AND REVERSE THE CHARGES.
>
>>
>
>>
>
>>
>
>> regards,
>
>>
>
>> Sameer
>
>>
>
>>
>
>>
>
>> --
>
>>
>
>>
>
>>
>
>>
>
>>
>
>> ************************************************************************
>
>> ideacellular.com E-Mail Domain is now idea.adityabirla.com E-Mail Domain
>
>> ************************************************************************
>
>> An idea can change your life.
>
>>
>
>> ************** LEGAL DISCLAIMER ************
>
>> This E-Mail may contain Confidential and/or legally privileged
>> Information
>
>> and is meant for the intended recipient (s) only. If you have received
>> this
>
>> e-mail in error and are not the intended recipient/s, kindly notify us
>> at
>
>> mailadmin@idea.adityabirla.com and then delete this e-mail immediately
>
>> from your system. You are also hereby notified that any use, any form of
>
>> reproduction, dissemination, copying, disclosure, modification,
>
>> distribution and/or publication of this e-mail, its contents or its
>
>> attachment/s other than by its intended recipient/s is strictly
>> prohibited
>
>> and may be unlawful.
>
>>
>
>> Internet Communications cannot be guaranteed to be secure or error-free
>> as
>
>> information could be delayed, intercepted, corrupted, lost, or contain
>
>> viruses. IDEA Cellular Limited does not accept any liability for any
>
>> errors, omissions, viruses or computer problems experienced by any
>
>> recipient as a result of this e-mail.
>
>>
>
>>
>
>>
>
>
>
>
>
> --
>
>
>
>
>
>
>
>
>
>> Dear Mr. Suryavanshi,
>
>>
>
>> Thank you for contacting Idea Cellular Customer Service.
>
>>
>
>> This has reference to your e-mail regarding refund for your mobile
>> number
>
>> 9850041807.
>
>>
>
>> We wish to inform you that the amount of Rs. 50.00/- has been updated to
>
>> your account on 5th August.
>
>>
>
>> We greatly value your patronage, and look forward to an opportunity to
>
>> delight you.
>
>>
>
>> Thanks & Regards,
>
>> Dipti Adit
>
>> Customer Service Team
>
>> IDEA Cellular Limited- Maharashtra & Goa Circle.
>
>> Visit us at:
>
>> www.ideacellular.com
>
>> Or Call us on 12345 from your IDEA number for any query or request.
>
>>
>
>> A Song For Everyone! Now choose your favourite DIALER TONE through the
>
>> web. Just click on
>
>> www.ideadialertones.com
>
>>
>
>> "Idea offers Customer Care on your mobile phone screen within seconds,
>> get
>
>> complete information on Billed & Unbilled amount, Bill plans details and
>
>> many more on your mobile screen. Just dial *147# (Toll Free)".
>
>>
>
>> Disclaimer
>
>> All the tariff plans/services are subject to regulatory body approval.
>
>> Company reserves the rights to modify/change/discontinue services/plans
>
>> based on guidelines received from time to time.
>
>>
>
>>
>
>>
>
>> &--Original Message&--
>
>> From: sameer.suryavanshi@balic.in [mailto: sameer.suryavanshi@balic.in]
>
>> Sent: Wednesday, August 10 10:31 AM
>
>> To: IDEA Cellular Ltd - Customer Oprs
>
>> Subject: Re: Docket Ref No: 150451168
>
>> Importance: High
>
>>
>
>>
>
>>
>
>> Sir,
>
>>
>
>>
>
>>
>
>> Their is still no reversal of all my late payment charges. I havent paid
>
>>
>
>> my bill still for this month. Please initiate the payment immediately so
>
>>
>
>> that i can pay my bills.
>
>>
>
>>
>
>>
>
>> regards,
>
>>
>
>>
>
>>
>
>> Sameer Suryavanshi
>
>>
>
>> mob:9850041807
>
>>
>
>>
>
>>
>
>>
>
>>
>
>>
>
>>
>
>>
>
>>
>
>>
>
>>
>
>>
>
>>
>
>>
>
>>
>
>>
>
>>
>
>>> Dear Mr. Suryavanshi,
>
>>
>
>>>
>
>>
>
>>> Thank you for contacting Idea Cellular Customer Service.
>
>>
>
>>>
>
>>
>
>>> This has reference to your e-mail regarding refund for your mobile
>
>>> number
>
>>
>
>>> 9850041807.
>
>>
>
>>>
>
>>
>
>>> We regret for the delay in response.
>
>>
>
>>>
>
>>
>
>>> We wish to inform you that the aforementioned request has been
>>> initiated
>
>>
>
>>> and same shall be done within 48 working hours.
>
>>
>
>>>
>
>>
>
>>> Kindly note the docket number 150451168 for your reference.
>
>>
>
>>>
>
>>
>
>>> We greatly value your patronage, and look forward to an opportunity to
>
>>
>
>>> delight you.
>
>>
>
>>>
>
>>
>
>>> Thanks & Regards,
>
>>
>
>>> Dipti Adit
>
>>
>
>>> Customer Service Team
>
>>
>
>>> IDEA Cellular Limited- Maharashtra & Goa Circle.
>
>>
>
>>> Visit us at:
>
>>
>
>>> www.ideacellular.com
>
>>
>
>>> Or Call us on 12345 from your IDEA number for any query or request.
>
>>
>
>>>
>
>>
>
>>> IDEA 3G is now available in Pune, Nagpur & Nasik! To activate sms ACT3G
>
>>> to
>
>>
>
>>> 12345.
>
>>
>
>>>
>
>>
>
>>> A Song For Everyone! Now choose your favourite DIALER TONE through the
>
>>
>
>>> web. Just click on
>
>>
>
>>> www.ideadialertones.com
>
>>
>
>>>
>
>>
>
>>> "Idea offers Customer Care on your mobile phone screen within seconds,
>
>>> get
>
>>
>
>>> complete information on Billed & Unbilled amount, Bill plans details
>>> and
>
>>
>
>>> many more on your mobile screen. Just dial *147# (Toll Free)".
>
>>
>
>>>
>
>>
>
>>> Disclaimer
>
>>
>
>>> All the tariff plans/services are subject to regulatory body approval.
>
>>
>
>>> Company reserves the rights to modify/change/discontinue services/plans
>
>>
>
>>> based on guidelines received from time to time.
>
>>
>
>>>
>
>>
>
>>> &--Original Message&--
>
>>
>
>>> From: sameer.suryavanshi@balic.in [mailto: sameer.suryavanshi@balic.in]
>
>>
>
>>> Sent: Thursday, August 04 10:15 AM
>
>>
>
>>> To: IDEA Cellular Ltd - Customer Oprs
>
>>
>
>>> Subject: Re: Docket Ref No: 150450240
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>> Manager,
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>> Please note the following requirments as asked.
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>> Registered name: Sameer Suryavanshi
>
>>
>
>>>
>
>>
>
>>> Registered address :
>
>>
>
>>>
>
>>
>
>>> GE Plaza Airport Rd
>
>>
>
>>>
>
>>
>
>>> Yerwada
>
>>
>
>>>
>
>>
>
>>> Bh Gunjan Theatre
>
>>
>
>>>
>
>>
>
>>> Pune 411006
>
>>
>
>>>
>
>>
>
>>> Maharashtra
>
>>
>
>>>
>
>>
>
>>> Date of birth : 13/07/1975
>
>>
>
>>>
>
>>
>
>>> Last paid amount : 451
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>> Kindly send my bills henceforth to the following address.
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>> Sameer Suryavanshi,
>
>>
>
>>>
>
>>
>
>>> Bajaj Allianz Life Insurance Co. Ltd.
>
>>
>
>>>
>
>>
>
>>> 404, 4th Floor,
>
>>
>
>>>
>
>>
>
>>> Beside Bishop School,
>
>>
>
>>>
>
>>
>
>>> Kalyaninagar,
>
>>
>
>>>
>
>>
>
>>> PUNE: 411006
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>> regards,
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>> Sameer Suryavanshi
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>> Dear Mr. Suryavanshi,
>
>>
>
>>>
>
>>
>
>>>>
>
>>
>
>>>
>
>>
>
>>>> Thank you for contacting Idea Cellular Customer Service.
>
>>
>
>>>
>
>>
>
>>>>
>
>>
>
>>>
>
>>
>
>>>> Further to your blow mail, we wish to inform you that to process your
>
>>
>
>>>
>
>>
>
>>>> request for refund of late payment fee kindly provide us following
>
>>
>
>>>
>
>>
>
>>>> validation parameter for further course of action:
>
>>
>
>>>
>
>>
>
>>>>
>
>>
>
>>>
>
>>
>
>>>> Registered name: Sameer Suryavanshi
>
>>
>
>>>
>
>>
>
>>>> Registered address :
>
>>
>
>>>
>
>>
>
>>> GE Plaza Airport Rd
>
>>
>
>>>
>
>>
>
>>> Yerwada
>
>>
>
>>>
>
>>
>
>>> Bh Gunjan Theatre
>
>>
>
>>>
>
>>
>
>>> Pune 411006
>
>>
>
>>>
>
>>
>
>>> Maharashtra
>
>>
>
>>>
>
>>
>
>>>> Date of birth : 13/07/1975
>
>>
>
>>>
>
>>
>
>>>> Last paid amount : 451
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>>
>
>>
>
>>>
>
>>
>
>>>> We greatly value your patronage and look forward to an opportunity to
>
>>
>
>>>
>
>>
>
>>>> delight you.
>
>>
>
>>>
>
>>
>
>>>> Thanks & Regards,
>
>>
>
>>>
>
>>
>
>>>> Avadhut Datar
>
>>
>
>>>
>
>>
>
>>>> Customer Service Team
>
>>
>
>>>
>
>>
>
>>>> IDEA Cellular Limited- Maharashtra & Goa Circle
>
>>
>
>>>
>
>>
>
>>>> Visit us at:
>
>>
>
>>>
>
>>
>
>>>> www.ideacellular.com
>
>>
>
>>>
>
>>
>
>>>> Or Call us on 12345 from your IDEA number for any query or request.
>
>>
>
>>>
>
>>
>
>>>>
>
>>
>
>>>
>
>>
>
>>>> IDEA 3G is now available in Pune, Nagpur & Nasik! To activate sms
>>>> ACT3G
>
>>
>
>>>> to
>
>>
>
>>>
>
>>
>
>>>> 12345.
>
>>
>
>>>
>
>>
>
>>>>
>
>>
>
>>>
>
>>
>
>>>> A Song For Everyone! Now choose your favourite DIALER TONE through the
>
>>
>
>>>
>
>>
>
>>>> web. Just click on
>
>>
>
>>>
>
>>
>
>>>> www.ideadialertones.com
>
>>
>
>>>
>
>>
>
>>>>
>
>>
>
>>>
>
>>
>
>>>> "Idea offers Customer Care on your mobile phone screen within seconds,
>
>>
>
>>>> get
Company: Idea services
Country: India
State: Maharashtra
City: Pune