Loop Mobile
Bill overcharged

My name is dhruv ashar. my mobile no. is 9870137759. i have just received my mobile bill for the month of july billing cycle (07/07 - 06/08) in which they have charged me roaming charges of Rs. 266.50/- stated as roaming chargesfor the following dates 29/06, 30/06 & 01/07 for "Kerela". I had already been charged for this roaming in my June billing cycle (07/06 - 06/07). i have called the help line many times but i have not got any response from them. i also emailed them my complaint for which they called me and told me that the overcharged amount was correct. As per my understanding and as per any normal human understanding the period 07/06 - 06/07 covers the date 29/06, 30/06 & 01/07 are covered under this june billing cycle. Thus i dont feel i need to be charged anything extra for my july bill cycle and i feel i am being CHEATED by Loop Mobile company.

i had never expected such kind of unproffesional service from loop mobile and due to this approach from them i am thinking of changing my service provider.

kindly do the needful asap as such kind of service is not expected from loop or i have no other option to change to vodafone.

Company: Loop Mobile
Country: India
State: Maharashtra
City: Mumbai City

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