Loop Mobile
Unneccesary balance deduction

Dear sir/madam

my name is SURYAKANT NIKAM, i m using ur PREPAID service from last 3 to 4 years, before 3 months i dint have any problem with ur service i always recomend ur service to my freinds, RELATIVES but from last 1 month i dont know what happen to this Mumbai's No.1 Network(?). u r deducting balance like anything, without my convern & for WHICH i havent taken from u. IT IS NOT MATTER OF MONEY, IT IS MATTER OF UR IMAGE, I KNOW THAT U WONT FACE ANY PROBLEM IF U LOSS 1 CUSTOMER,

in the month of july u have deducted my Rs.15 for changing the callertune infact i dint changed my callertune from last 18 to 20 months.i called ur customer service THAT TIME, told about this scene.

In the reply they told me we will get back to u but i asked them i want file complaint & they accepted my complaint (The Docket No. 1807136250) but after that they never get back to me, i also forgot bcoz i m busy in work.

AGAIN IN THIS MONTH (9TH AUG 4.25PM) I DONE RECHARGE OF Rs.333 IN WHICH I GOT 333 TT & Rs43 ADDITIONAL BALANCE FOR USE OF 4 DAYS*(*IF I DO ANY CALLS, SMS WHITHIN THAT 4 DAYS U WILL DEDUCT BALANCE FROM Rs.43 TT). I CHANGED MY CALLERTUNE AT 6.50PM THAT TIME U HAVE DEDUCTED MY Rs.15 FOR SELECTION AFTER THAT AGAIN I CHEKED MY BALANCE AROUND 9.30 PM THAT TIME AGAIN U DEDUCTED Rs.15 THIS TIME I IGNORED BUT AGAIN ON NEXT DAY (10 AUG) WHEN I CHEKED MY BALANCE AT MORNING THAT TIME AGAIN U HAVE DEDUCTED Rs.15. SO I TRIED TO CONTACT UR CUSTOMER CARE NO.(MORNING BETWEEN 9-11AM) FOR 1 HOUR AFTER THAT LINE IS CONNECTED, I TOLD EVERYTHING TO UR EXECUTIVE HE SAID I CANT HELP U RIGHTNOW BCOZ OUR SYSTEM IS DOWN U CAN CONTACT AFTER SOMETIME (2HOURS).

THEN AT 5 AM (11AUG) I CONTACTED AGAIN TO UR CUSTOMER EXECUTIVE HIS NAME IS AMIR

I AGAIN TOLD EVERYTHING TO AMIR, HE CHECKED MY ACCOUNT DETAILS & HE TOLD ME, " YES THERE IS DEDUCTION OF Rs.15 THREE TIMES IN UR ACCOUNT BUT I CANT TELL U EXACTLY FOR WHAT BECOZ OUR SYSTEM IS DOWN SO CONTACT AFTER 2HOURS", I TOLD HIM I WANT TO DO COMPLAINT SO HE DENIED HE SAID I CANT TAKE THE COMPLAINT COZ SYSTEM IS DOWN.

AGAIN AT 9.30AM I CALLED CUSTOMER CARE THIS TIME I SPOKE WITH KIRTI TARU, I TOLD HER EVERYTHING SHE TOLD ME U CAN CONTACT AFTER 5 HOURS BECOZ OUR SYSTEM IS RUNNING SLOW, I SAID HER I WANT TO DO COMPLAINT SO SHE TRANSEFERED CALL TO THE TL, I TOLD EVERYTHING TO UR SYSTEM'S TL, WHAT HE HAD DONE A BULLSHIT THING=HE SAID JUST BE ON LINE FOR 1MINUTE & HE HUNG UP ON ME,

AFTER THAT I TRIED TO CONNECT CUSTOMER CARE AFTER 30 MINUTES IT IS CONNECTED MR.KHAN HAD ANSWERED MY CALL I ASKED HIM TO TRANSFERED THIS CALL TO KIRTI'S TL BUT HE REFUSED, I ASKED HIM TO FILE MY COMPLAINT HE REFUSED & SAID OUR SYSTEM IS DOWN CONTACT AFTER 2 HOURS BUT I DINT UNDERSTAND THIS THING SINCE ""10AUG MORNING 9AM MUMBAI'S NO. NETWORKS 2HOUR'S IS NOT COMPLETED YET? "" DEAR SIR/MADAM WHENEVER UR 2 HOUR'S WIL BE FINISHED JUST KINDLY REPLY ME ON suryakant.nikam89@ibibo.com,

WHEN I AKSED MR.KHAN IF I WANT TO COMPLAINT I AGAINST YOU WHERE SHOULD I GO & HE PROVIDED ME THIS CONSUMER'S SITE & SAID "SURELY YOU CAN COMPLAINT AGAINST US"

IT IS VERY HUMBLE REQUEST TO RESPECTED SIR/MADAM, IMPROVE UR STAFF ATTITUDE & I WANT REFUND OF MY DEDUCTION

I HOPE U WIL SURELY DO THAT FOR ME, U CAN REPLY ON suryakant.nikam89@ibibo.com

Company: Loop Mobile
Country: India
State: Maharashtra
City: Mumbai City

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