Loop Mobile
Stopping All calls immediately on reciept of Porting Request

Rumi Behram Balsara.

M-45, 2nd. Floor,

Cusrow Baug,

Electric House,

S.B.S. Road,

Mumbai – 400 001.

May 11.

TELECOM REGULATORY AUTHORITY OF INDIA.

New Delhi.

Email. :- helpline@nccptrai.gov.in

Sub. :- Porting.

Dear Sir,

I am having a cellular connection with LOOP Mobile, bearing the number 9821378296. I applied for porting of my number from LOOP to Vodafone. As soon as Loop mobile got my porting request they started creating a lot of Problems for me.

 First problem was that, they found the Landmark on my application Form was not right. Now, I have been using Loop for almost 10 years, How come they find a problem with the Landmark, now after so many years and that too only when I send a Porting application. Besides, I have enclosed a perfect legal identity proof viz my “Adhaar – UID” card. So if they have any issues they can rely on the Adhaar card.

 Second, problem is, they send me a SMS that contact Customer Care, this is where I got this reply of Landmark Problem. Withina few hours my outgoing and incoming Calls are Stopped without any intimation or warning.

This, is a clear customer harassment who do not wish to use their services.

Can TRAI take action against, such erring services providers? I would like my outgoing and incoming calls to start immediately, as they cannot be stopped unless I have not paid my charges or if there is any other critical problem. BUT on such flimsy reasons no service provider can stop anybody connection without proper information or intimation.

I would request you as the regulating authority to take action against such erring party and inform me of your action at your earliest.

Thanking you.

Yours faithfully,

R.B. Balsara.

email :- rums03@gmail.com Tel. :- Residence. 022 22820025.

Cell :- 919821378296, 9869861237.

P.S. :- My 9821378296 Loop Number is out of Service so you can contact me on my Landline or email.

Company: Loop Mobile
Country: India
State: Maharashtra

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