Rumi Behram Balsara.
M-45, 2nd. Floor,
Cusrow Baug,
Electric House,
S.B.S. Road,
Mumbai – 400 001.
May 11.
TELECOM REGULATORY AUTHORITY OF INDIA.
New Delhi.
Email. :- [email protected]
Sub. :- Porting.
Dear Sir,
I am having a cellular connection with LOOP Mobile, bearing the number 9821378296. I applied for porting of my number from LOOP to Vodafone. As soon as Loop mobile got my porting request they started creating a lot of Problems for me.
First problem was that, they found the Landmark on my application Form was not right. Now, I have been using Loop for almost 10 years, How come they find a problem with the Landmark, now after so many years and that too only when I send a Porting application. Besides, I have enclosed a perfect legal identity proof viz my “Adhaar – UID” card. So if they have any issues they can rely on the Adhaar card.
Second, problem is, they send me a SMS that contact Customer Care, this is where I got this reply of Landmark Problem. Withina few hours my outgoing and incoming Calls are Stopped without any intimation or warning.
This, is a clear customer harassment who do not wish to use their services.
Can TRAI take action against, such erring services providers? I would like my outgoing and incoming calls to start immediately, as they cannot be stopped unless I have not paid my charges or if there is any other critical problem. BUT on such flimsy reasons no service provider can stop anybody connection without proper information or intimation.
I would request you as the regulating authority to take action against such erring party and inform me of your action at your earliest.
Thanking you.
Yours faithfully,
R.B. Balsara.
email :- [email protected] Tel. :- Residence. 022 22820025.
Cell :- 919821378296, 9869861237.
P.S. :- My 9821378296 Loop Number is out of Service so you can contact me on my Landline or email.
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