MTS Generally all mobile service provider
Rs.90 dedected in 2 days for same VAS

My balance was reduced by Rs.30 on 8 Aug for Chat service (not Requested) got message at midnight about the same. Next day I made complaint to customer care they said they’ll get back, after disconnecting the call when the balance was updated I came to know that Rs. 60 was deducted again. That day I could not contact customer care as they said complaint is active. So I called up next day 10 Aug they said the same chat service was activated twice on 9 Aug at the time when I was taking to customer care. After much argument and taking to senior customer care I got the refund of Rs.90.

Now I have few points

when I have nor anyone from my phone activated the service how can they deduct my balance.

I think any service should be activated by calling the customer or through SMS getting it confirmed.

Even if I wanted chat service why isn’t there system tell us that the service is already active. And not deduct 3 times for it (again I have not requested for it)

I think this is what happing to most of the mobile user. And most of them don’t know what to do. They keep paying for service they do not want.

I request the TRAI to make it mandatory for all operator to get any service activated through SMS and some information like last recharge amount or date of birth of custome

Company: MTS Generally all mobile service provider
Country: India
State: Karnataka
City: Bangalore

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