Tata Docomo
ACTIVATING CALLER TUNE UNWANTEDLY WITHOUT ANY SUBSCRIPTION

I usually receive a Customer care call every day. In that They promote their offers and caller tunes. And i lift their call and cut their calls within few seconds. If i not did like they will call another time in that day. So to escape from their harassment.

but one day i received a call about their caller tunes but i didn't cut the call up to 2 minutes. But the call is continuing and finally after few seconds i cut the call. But the within 5minutes duration. They cut Rs.35 from my balance and activated caller tune and send two messages for deducting the amount.

When i call the customer care somebody said you pressed the button that is why the caller tune is activated. But my phone is (NOKIA-C2-06) touch supportive and i know that i didn't press any button except call receiving and ending button.

Customer support executives are not giving good response. Another one said we don't handle such problems you can call another number.

Company: Tata Docomo
Country: India
State: Andhra Pradesh

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