Nokia India
Defective Nokia E71

Dear sir,

I Ajay Malviya working as a manager Sales at Mahindra Dealership in Allahabad, from last one and half year I was Using a HTC P 3400 windows mobile, but while I made a decision to change it I decided to go for the world’s best renowned company Nokia product I read all the feedbacks reviews etc. for choosing the set which fits for my needs and come in my budget. I found the Nokia E71 which was fulfilling all of my needs and also suits to my budget. So finally I bought a Nokia E71 containing IMEI number 352710044132841 on 5th of August’2010. But I was unaware that I am buying the problems in the terms of this set. From day 2 it starts hanging. While I tried to dial 2 numbers it hanged, I reported to the retailer he suggested me to upgrade the software through PC suite. I did the same but it didn’t worked when I returned back to the retailer he said that this is the common concern with this model. Then I tried to compromise on it, because I didn’t had any option. On 6th of october’2010 I was speaking to one of my colleague and that call stretched to around 45 minutes but at last he compelled that he is not hearing me, I at once dialed 2 – 3 other numbers to checkout that is it a network problem or else and finally I found that the microphone of my handset is not working at all. I reported to local nokia care centre on 8th of october’2010 for the solution they treated me very well and they told that they need to send it to Delhi for repair job because they don’t have the facility to do the same at local level. I was helpless so I did as they told me after 13 days on 21st of October I got a call that my set is ready and I can collect it from nokia care centre. I rushed to the nokia care and collected my set I asked the delivery person to check the same but he said that he don’t have the battery and he assured that nokia believes in first time right approach and seeing the nokia image which I had in mind forced me to get the set back without checking . but when I returned back to my home I found that I really need to speak loudly to talk with someone. I was really shocked I found several scratches on the navigation key of my set. The Nokia claim of first time right was seeming failure, and I again I have to send back my mobile to the nokia care and wait for another 15 days to get my set back. While purchasing I got a three month free GPS navigation key. But I t seems that one month will be waste due to repair time and I have to undergo through mental stress also. I wish to have a prompt reply from nokia care or else I will bound to go to the consumer forum.

Thanks & regards

Ajay Malviya

Manager Sales

United Automobiles

Allahabad

9956391981

Company: Nokia India
Country: India
State: Uttar Pradesh
City: Allahabad

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