Airtel
Not informing customer of the new plans/charges

I have received a very bad service from Airtel so, wanted to let TRAI know abt the service that I received.. Here is a complaint I sent to Airtel..

HI! This is Mithun Shankar.. I am a customer of Airtel from almost 5 years now.. I have another no. with Vodafone and I get a very good service from them, but I am not sure why Airtel has got such a bad customer service..

My first concern is that I was not informed regarding the 100 message only limits, anytime during the past week as all your representatives say that I have been informed regarding the same.. If you have the records pls check and If you say that you have sent the message, I would like to see a copy of the delivery report.. Kindly send the screenshot to my e-mail address nithin1986@gmail.com..

Secondly, I called Airtel on 1st of March on the no 121, when I first experienced this problem, I spoke to

Mr. Karthik

CRO,

Bannerghatta road office, Bangalore.

who was very rude on the call and said that nothing can be done.. I was sure that something can be done and requested him to put me on to his manager.. But Mr. Karthik, instead of connecting me to his manager asap put me on hold for more than 11 mins and then connected the call to

Mr. Manoj

Floor supervisor,

Bannerghatta road office, Bangalore.

Mr. Manoj was good and helped solve my problem, but by the time that problem was solved, the third problem had arised.. Mr. Manoj too put me on hold twice on the call and finally said that he will be crediting the Rs 3 that was charged on the Messages that was sent.. That was kind of Mr. Manoj but by the time all this was resolved, it took me almost 27 to 28 mins on the call.. I was charged Rs. 4.50 for the call.. I had to spend Rs. 4.50 for no mistake of mine to get a credit of Rs. 3.. when I brought this to the notice of Mr. Manoj, he informed me to call 198 which is a toll free no. I asked him why couldn't he inform the no previously for which he did not have an answer. I had to go through all this hassle just because Airtel does not have a proper mechanism of informing their customers, regarding the changes.. This is not the first time that I am facing such a problem, Previously too, when Airtel started charging for the Messages on Festival days, I was not informed and later that was resolved with the credit.. I do not wish to be penalized for no mistake of mine.. I wish that Airtel compensate for the Rs. 4.50 that I was charged for a call to enquire.. I usually get the message confirming of the service provided on the call but this time I wanted to Leave a feedback but I never got a survey. I am sure that one of the 2 representatives whom i spoke to have not triggered the feedback.. I wish that Airtel improves on the servc that they provide to its customers, I would never wish to have a service where customers are treated as scum.. If there is nothing that can be done, do inform me and I will be more than happy to port my no to other providers who can give me better services.. I was with Postpaid with this no. but when Airtel did not provide me with the best of the services, I was forced to get it on the prepaid as I did not want to Lose this no. as I've given this no. for all my references.. Now With no portability, I do have an option. Pls Let me know if you would like to have me as a customer or not..

I wish I get a quick response to my mail and I am not treated the same as I was by the representatives in the so called customer service team..

Thank you,

Regards,

Mithun Shanka

Company: Airtel
Country: India
State: Karnataka
City: Bangalore

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