Airtel
Airtel GPRS

Hello,

I have activated mobile office and later the money debited directly from my prepaid account so I spoke to the customer care people for deactivating the weekly plan and activating the monthly plan. They said it is done.

Problems

1) Money was cut for weekly plan 4 times and I have called customer care to get the money back.

2) My number is removed to use the customer care; complaints registered more than 3 times and there is no response from Airtel

3) Now I am not able to use internet in my mobile; they removed the GPRS access I think for my mobile; I requested through Customer care (using other mobile) and SMS but answer is “wait for 24 hrs” from last 2 weeks.

4) Now I am not able to access the selfservice (server is busy for my number) from last 2 days.

5) Technical support tried for 30 min and said that in 1 Hr everything will be alright but I am not able to see any improvement.

Mobile information : 9880381103

Complaint reference:

CBDMO20526704419

CBDCC30529990853

CBDMO20601044854

CMODC20602384491

CU12120603481336

CU12120607933992

CMOUC20607933995

CU12120608073676

CMOBI20608073677

CMOBI20608309651

I would be really happy if these issue is solved asap; but I don’t see any feasibility of Airtel looking into this issue because all the reference are from last 2 weeks.

Company: Airtel
Country: India
State: Karnataka
City: Bangalore

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