Hello,
I have activated mobile office and later the money debited directly from my prepaid account so I spoke to the customer care people for deactivating the weekly plan and activating the monthly plan. They said it is done.
Problems
1) Money was cut for weekly plan 4 times and I have called customer care to get the money back.
2) My number is removed to use the customer care; complaints registered more than 3 times and there is no response from Airtel
3) Now I am not able to use internet in my mobile; they removed the GPRS access I think for my mobile; I requested through Customer care (using other mobile) and SMS but answer is “wait for 24 hrs” from last 2 weeks.
4) Now I am not able to access the selfservice (server is busy for my number) from last 2 days.
5) Technical support tried for 30 min and said that in 1 Hr everything will be alright but I am not able to see any improvement.
Mobile information : 9880381103
Complaint reference:
CBDMO20526704419
CBDCC30529990853
CBDMO20601044854
CMODC20602384491
CU12120603481336
CU12120607933992
CMOUC20607933995
CU12120608073676
CMOBI20608073677
CMOBI20608309651
I would be really happy if these issue is solved asap; but I don’t see any feasibility of Airtel looking into this issue because all the reference are from last 2 weeks.
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