Air tel
Stoppage of outgoing despite timely payment

I have a land line alongwith broadband connection of Airtel 01147580978

for which I made a payment of Rs 810 on 14th Dec much before the due

date. On receiving the information from the air tel that they have not

received the payment I provided the full details. The payment was made on

line and the same was informed telephonically to the concerned person. I

kept on receiving calls regarding non payment of dues then i registerd

my complaint on 121 also and gave the full details. The complaint number

given was 27813612. On 28.12.09 I received a sms also on my mobile

that my problem with Air tel has been resolved and the ref no. was given

as 27813612. But iam aghast at the callous attitude of air tel that this

payment has been shown as outstanding in the current bill plus my outgoing

facilty has been barred. Can u help me whom to approach and how to solve

this or the consumer court is th e only way left. DIVYA SWAROOPA model

town delhi

Company: Air tel
Country: India

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