Airtel
Airtel GPRS

Name is Matthew Abraham from Bangalore. I work in a BPO Industry.

My salary is around 14000pm. I took a Airtel Postpaid Card. And also

had a prepaid card i was using GPRS (98 Rs 2GB FREE DOWNLOAD) on a

prepaid card till 24th Nov. After everytime i access GPRS and

disconnect it i is to get a message with how much MB or GB I used and

how much is remaining. On 25 it got over and had to activate GPRS on

my Airtel Postpaid card. And on the same day or the day after i called

customer services to check how much MB i used cos' i was not getting

the message on my phone after every usage as i is to get on my prepaid

card. But i got a unexpected reply from Airtel Customer Services that

they don't have access to check GPRS usage until my bill is not

generated, so i asked as a customer how can i check they said the

customer also don't have access. So i said its ok as i remember i was

told that i will get a message when i reach the 80% of my credit

limit. Note my credit limit is 1500 rs. Now on the 7th of november i

get a message that my card will be blocked if i don't make a payment

of 8000. As i have crossed my credit limit of 1500 and my outstanding

amount is 9018 rs. I was so shocked cos' i was expecting a sms from

them when i reach 80% of 1500 rs which is my credit limit. I had a

doubt and checked on the IVR by dialing 121 on my phone and my

outstanding amount showed as 24000 rs. I called Airtel customer

services and they said let my bill get generated. I waited till 21 dec

and noticed that i crossed my 2gb of download and they have a discount

of 12000 some change as i was on a 98rs 2gb free download pack. Now i

asked them why was i not informed when i crossed my credit limit

Airtel answer was we ideally send message it was our mistake but you

have to pay. I don't have money to pay or file a case. I will hang

myself i am taken to court cos of all this by airtel. They have wrong

information. Today a lady from airtel hung the call on me. They don't

want to help me she also said the information given to me was confusing which means airtel missguides a customer. And charge him. I was also told by many advisors in airtel customer services that its airtels fault but i have to pay. When i asked them why did you inform me when i reached the 80% of my credit limit. And if thats not true then why was i miss guided during the welcome call. I will hang myself cos i cant effort going to court and cant take when ppl look at me as a fraud or a cheat. I have not cheated anyone it airtel who did that. If anyone who is reading this can give me any suggestion to get out of it will be helpfull.

Thanking you.

Company: Airtel
Country: India
State: Karnataka

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