Name is Matthew Abraham from Bangalore. I work in a BPO Industry.
My salary is around 14000pm. I took a Airtel Postpaid Card. And also
had a prepaid card i was using GPRS (98 Rs 2GB FREE DOWNLOAD) on a
prepaid card till 24th Nov. After everytime i access GPRS and
disconnect it i is to get a message with how much MB or GB I used and
how much is remaining. On 25 it got over and had to activate GPRS on
my Airtel Postpaid card. And on the same day or the day after i called
customer services to check how much MB i used cos' i was not getting
the message on my phone after every usage as i is to get on my prepaid
card. But i got a unexpected reply from Airtel Customer Services that
they don't have access to check GPRS usage until my bill is not
generated, so i asked as a customer how can i check they said the
customer also don't have access. So i said its ok as i remember i was
told that i will get a message when i reach the 80% of my credit
limit. Note my credit limit is 1500 rs. Now on the 7th of november i
get a message that my card will be blocked if i don't make a payment
of 8000. As i have crossed my credit limit of 1500 and my outstanding
amount is 9018 rs. I was so shocked cos' i was expecting a sms from
them when i reach 80% of 1500 rs which is my credit limit. I had a
doubt and checked on the IVR by dialing 121 on my phone and my
outstanding amount showed as 24000 rs. I called Airtel customer
services and they said let my bill get generated. I waited till 21 dec
and noticed that i crossed my 2gb of download and they have a discount
of 12000 some change as i was on a 98rs 2gb free download pack. Now i
asked them why was i not informed when i crossed my credit limit
Airtel answer was we ideally send message it was our mistake but you
have to pay. I don't have money to pay or file a case. I will hang
myself i am taken to court cos of all this by airtel. They have wrong
information. Today a lady from airtel hung the call on me. They don't
want to help me she also said the information given to me was confusing which means airtel missguides a customer. And charge him. I was also told by many advisors in airtel customer services that its airtels fault but i have to pay. When i asked them why did you inform me when i reached the 80% of my credit limit. And if thats not true then why was i miss guided during the welcome call. I will hang myself cos i cant effort going to court and cant take when ppl look at me as a fraud or a cheat. I have not cheated anyone it airtel who did that. If anyone who is reading this can give me any suggestion to get out of it will be helpfull.
Thanking you.
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