Airtel
ACTIVATION OF SERVICE WITHOUT INFORMING
- 05-05-2011
- 167
FOLLOWING MESSAGE WAS CONVEYED TO AIRTEL ON 28/04 BUT STILL NO ACTION WAS TAKEN ONLY FAKE PROMISES WERE MADE.
MR RAKESH KUMAR...
IS ANYONE REALLY LOOKING TO SOLVE MY COMPLAINT OR ITS JUS FAKE ASSURANCE???
LET ME KNOW FAST BEFORE I COMPLAINT AT THE RIGHT SITE ATTACHING THIS MAIL AND YOUR REPLY.I
TRIED CALLING YOU CUSTOMER CARE AND FUNNY REPLY "WE CAN REFEND ONLY IF YOU CALL ON THE SAME DAY" BY SOME MANISHA
& On Fri, 29/4, airtelpresence@in.airtel.com wrote:
From: airtelpresence@in.airtel.com
Subject: 9890160070
To: shritam2@yahoo.com
Date: Friday, 29 April, 11:40 AM
Dear Customer,
This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
Regards,
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services.
From: SHRITAM NAVANDAR [mailto: SHRITAM NAVANDAR ]
Sent: 28-04 9:33 PM
To: airtelpresence@airtel.in
Subject:
hey guys!
my number is 9890160070 and m using airtel since 6 years
but recently i am having horrible experience.
i really dont want to make a complaint in the consumer complaints but if the problem is not solved i have to.
Few days back u guys activated "news subscription" without my knowledge. wen i tried calling you for refund customer care told me that u have to call on same day if i wanted the balance back. which was a ridiculous feedback.
today again u charged me for the same service again and wen i tried reaching u guys through customer care i couldnt. called from 2 airtel numbers and a landline but ur service was down.
Hope u will refund my balance back.
Waiting for a positive reply
Shritam Navanda
Company: Airtel
Country: India
State: Maharashtra
City: Pune