Airtel
Pathetic Customer Service

My AirTel number is 919890822292. Recently, I have top up my number with Rs30 and after sometime Rs10 from my account got deducted. I called Customer Service and was told by one of the poor customer service agent that they have lodged a complaint and soon I’ll be receiving a call from Supervisor. Finally, I received a call and again I have to explain her entire story and as usual she was fake and if you call listen to that call, she promised and assured me that in the next 4 Hours I’ll be receiving the credit. However, after couple of hours I again call Customer Service and I was told that “SIR, YOU WILL BE RECEIVING THAT AMOUNT ON 1ST OF MAY”... I was surprised, I told that gentlemen that I was promised that the amount will get credit in the next 4 hours.

Anyways, It was my fault that I trust AirTel so I waited till 1st of May which is today and called the Poor Customer Service Company once again to know how much time does it take for them to credited 9 RUPESS... tell u what I was again told that just now we have lodge your complain and again I have to wait for a call from the Supervisor.

I would appreciate if someone from the management could look into this issue and sort it out as soon as possible. I’m gonna wait till tomorrow evening and if I did not received my money, I’m gonna change my network from AirTel to Vodafone.

Thanking you

Company: Airtel
Country: India
State: Maharashtra
City: Pune

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