Airtel
Unfair Deactivation of Airtel Sim

Hi,

I am an Airtel user for past 6years for the number- 9871750045, but since last year i am out of India but i made sure to maintain my sim so that it remains active, all of a sudden few days back my sim was deactivated without any prior notice or atleast a mail, when i contacted customer care i got 3 different reasons,

1. first time executive said that my validity has expired and if i would recharge it, it would be fine.

2. Second time i was told that its deactivated due to Negative Verification.

3. at last i was told that its deactivated as maybe i did not use it sufficiently or did not get it recharged as required.

After all this variety of reasons i asked them for a way to get it reactivated and i was promptly told that it has already been realloted to a new customer although if i try and call my own number it goes "not reachable" and it was baffling that within a week of deactivation they are saying it is realloted to a new customer.

Furthermore when i stressed on more details, there was no one to answer and each time i am getting a same copy pasted reply from the nodal officer of Airtel- ncr (Ms. Swati). My friend also went to airtel relationship centre for a probable solution as the number is very important to me as its distributed in my all official and personal contacts, but it was really dissapointing that even the manager at the store did not had any answer to our queries.

This behaviour is highly unacceptable from Airtel and i am looking for a way to get reasonable answers to my queries. Also i would like to know is this under a law that a deactivated sim can be realloted within 7days??

Company: Airtel
Country: India
State: Delhi
City: South Delhi

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