Airtel
Deduction of money without any reason

Dear Sir/Mam,

Firstly 99 rupees were deducted, on asking to customer care they gave the reason of charges for downloading of a game but none of the game was downloaded. Then 26 rupees were deducted for message renewal charges but 3 times earlier itself I had messaged not to renew. Even then it was done. When I tried to complain it to Customer Care they were not even ready to answer my call and when they answered, I told them to make me speak to their senior. For 15 minutes they kept my call on hold which was chargeable.

Is this attitude towards a customer correct?

Vijayshree Tibrewal

(09571402474)

Company: Airtel
Country: India
State: Rajasthan
City: Jaipur

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