Airtel Mobile Service
Activation of hello tune without consent

I received a sms on my airtel no 9810843642 on 3 6 2011 from airtel no 543211 stating that I have opted for activation of hello tune and a sum of Rs 30/- have been charged fot the same. I was surprised to go through the sms as I had never opted for the hello tune, which can be verified from the out going call log of my phone. I immediately contacted customer care executive on airtel no 9810012345, and asked them to immediately deactivate the hello tune on my phone. However, the executive was not able to satisfy me how and why hello tune was activated on my phone without my consent or knowlege and why a sum of Rs 30/- was deducted from my pre paid balance. The mobile service provider should re emburse the sum of Rs 30/- to my pre paid balance and extend an apology for adopting unfare trade practise

Company: Airtel Mobile Service
Country: India
State: Haryana
City: Gurgaon

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