Airtel Prepaid
Hello Tune activated without my consent

Sir,

On 15/03 a caller tune was set to my connection automatically without my consent.

It was known to me when I received a message regarding balance deduction.

I called to customer care and registered a complaint

Then he told me that he is going to forward the call to his senior.

But no one picked the call and was automatically disconnected.

I tried again calling customer care but could not because I was directed to some other computerized instructions telling me to send an sms to know my balance and validity.

So I came to know that I am banned from calling to customer care. On 18/03, I had sent an Email to Airtel. In replay they informed me that an amount of Rs20/- would be credited in 24 hours. Then the Hello Tune got deactivated successfully but the deducted amount (Rs20/-) is not credited to my account. Again I sent Email, i got same replay and the result was same. And they did not replay to my third mail.

So i request you sir, to take necessary action

Jayesh E.P

Ph: 91 9633332622

Email: jays4u@gmail.com

Company: Airtel Prepaid
Country: India
State: Kerala

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