Edreams UK
Refund

Nov booked & paid Edreams UK £284 for Malev air tickets, no problem etickets arrived. However, in middle of May just two weeks before departure Edreams mailed to say "sorry, Malev air gone bankrupt. We will try getting refund but you need to book alternative airline and we will not charge you booking fee"... I booked thru Edreams another airline for same trip... you guessed it, they charged me again for booking fee.

Now back from holiday, all went well but before and after holiday Edreams continues to ignore my repeated emails re refund of my £284 for the Malev flights and refund of their booking fee. According to "Google" Malev air went into Liquidation 4th Feb and most travel agents were aware of problems as far back as Dec.

If Edreams could only get their customer service response issues solved it could be a good travel agent... my advise, stay away from Edreams and book elsewhere. If they refund me I would give them a different review.

Company: Edreams UK
Country: India

  <     >