ClearTrip
Refund claim

Dear Sir,

This is with regard to cancellation of Cleartrip Id - 1110073102 i had a medical emergency and hence unable to do the travel. i had to cancel the tickets and i have been following up the same for past 8 days rate rules in the cleartrip ticket clearly state if Cancellation is done within 7-2 dys: deduction of 1 night stay and rest to be refunded.

Quoting from rate rules Specific rules for Palm Room – Breakfast, Dinner Sightseeing PKG: "If you cancel Between 7 days to 2 days: 1 nights"

I have literally struggled with customer care on this for refund with cleartrip they intially guided that its the domain of hotel please have a word with them. I did accordingly; hotel clearly and logically guided me that had been an offline case it would have fallen in their domain, but for this case as it is in the domain of the cleartip as travel booking agent – its for them to decide. I am as it is fighting a medical battle at home and i seem to be struggling for my legit money with ocean palms, goa. Despite following all the said rules – i m being exposed to avoidable financial distress.

Kindly assist in refund of the same. Request your urgent intervenetion and amicable closure.

Regards,

Aditya

Company: ClearTrip
Country: India
State: Delhi

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