GOIBIBI
Refund of money

Sir

I wanted to purchase air ticket in the name of my sister Namita Pal on 01/01 from mumai to agartala for the date of 12/01 and return ticket for the date of 16/01.

-Money had been detucted from my account of Rs 12108/ for the tickets and ticket details was not mentioned.

- Immediatly I had contacted with goibibi customer care centre and they informed me due to technical error my ticket was not booked and my money will refunded to me within three working days without any deduction.

Then after in 65 days I have sent 9 reminders they also given two times false assurance to me about refund of my money.

Copy of my 9 nos reminder copy and goibibi assurance letter attached.

Please help me to get my refund

Reminder-9

Even as of date 03/03 my money has not been refunded to me. How much more time will you take to refund ...? It is now more then 65 days.

I am not getting any responce of my mail and also advise me to whom should I approach. While enquiring all the time answer is same " within two days money will refunded to you"

Also Your assurance mail is more then 51 days old.

Please expedite.

Ashutosh Pal

9099027766

>>> Shruti 02/13 5:41 PM >>>

Goibibo

Hello,

You recently logged a ticket with a subject of Refund of money with us. This e-mail is to advise you of a resolution to that ticket.

The following resolution was added to ticket [Shruti-129505]:

I'm sorry to inform you that refund against GOFLDd565a1325395503 is still under process due to technical issues. I know it's annoying, Please accept my apology on the same and please be rest assure that your refund will be done with in 7 working days as I have processed the refund manually on urgent basis. I will certainly appreciate your patience on this matter.

Can you please confirm that this resolution addresses your needs so we may close this ticket? If you have any further queries, or if you do not believe this resolution is adequate, please reply to this e-mail and keep the subject intact.

If you wish to view this ticket online, you can visit http://api.goibibo.ibibo.com/helpdesk/view/? ticket=Shruti-129505&email=apal@hpcl.co.in.

Best Regards,

Shruti

shruti.aggarwal@goibibo.com

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Company: GOIBIBI
Country: India
State: Gujarat

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