Make My Trip
No Refund after 20 days

Hi,

I had booked for a domestic tour package on MakeMyTrip website as a gift for my cousin and his wife. The package was a cruise package between Mumbai and Goa for 26th December and costed me Rs 27155.00 . I has done the confirmation and payment for this on November 12th. On December 20th i had got a call from the cruise company (Note not my Make My Trip) to update me that Cruise has been cancelled for 26th Dec for technical reasons. I have been calling make my trip to process my refund from December 20th and it has not been done till date.

Please note that MakeMytrip did not even inform me of the cruise cancellation and did not start refund also. Because of this i had already lost Rs 2k extra as i did flight cancellations very late.

pooja.negi@makemytrip.com is the email of the person who has done the booking for me. Please note that i have not been provided with any bokking reference. I have the emails from makemytrip if the same is required. The email would provide the information regarding my dealing with Make My Trip.

Please help me in getting the refund quickly. Also i would like to know if i can sue make mytrip for holding my money for this long. Thanks

Company: Make My Trip
Country: India
State: Andhra Pradesh

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