Indian Railways
Refund

Sir,

I had purchased a Journey cum Reservation Ticket (Tkt No. 53542774) for Sealdah to New Jalpaiguri by Darjeeling Mail 3 AC from your Ravindra Sadan, Kolkata counter

on 4th March'12.

Date of Journey was 7th March'12 & PNR No. is 630 7791780.

The ticket was not confirmed at the time of Journey, it was W/L 26, 27, & 28 ;hence I could not board the Train., and subsequently I had to buy a Tatkal Ticket (PNR No. 6407913503) for Next day's Day (8th Mar'12).

On 8th March'12, I went to your Ravindra Sadan (Kolkata) & Koilaghat (Kolkata) counter to cancel the Ticket (PNR No 630-7791780), which I couldn't avail and take refund of money, but found the Counters are closed on account of Holi, and was informed that the Counter will open after 14.00 hours.

Around 14.30 hours I went to the Ravindra Sadan (Kolkata) Ticket booking counter to get the refund, but they informed their inability, as 12.00 hours has past from the Train's departure time.

When I insisted, that the Ticket was not confirmed by Railways & as their counter was closed so it couldn't be returned within the stipulated 10 hours, so why should I be penalized, when I am not a fault. I also showed them the Tatkal Ticket for Darjeeling Mail (Date of Journey 8th Mar'12) in which I was undertaking the trip;

Then the Supervisor at 3rd floor of Ravindra Sadan Reservation counter advised me to Speak to the Ticket Booking authorities at New Jalpaiguri arrange cancellation from there, (as I was took the Darjeeling Mail to New Jalpaiguri on 8th Mar'12 under PNR No. 640 7913503).

On reaching New Jalpaiguri Station on 9th March'12 (Morning), I immediately rushed to meet the Ticket Reservation Authorities for refund, and they expressed their inability to refund me the Money, and advised me get in touch with your Maligaon Office.

Under the circumstances, I am running from Pillar to Post to get refund of my legitimate due (Rs. Two Thousand Nineteen only, I have spent to purchase the Ticket, but could not avail, as the Ticket was not confirmed by the Indian Railways) & request you to kindly arrange to refund my money at the earliest.

Thanks & Regards,

Soumitra Roy

Cell : 91 9474391932 / 98320 15072

Mail: soumitraroy.dtl@gmail.com

soumitraaroy@gmail.com

Company: Indian Railways
Country: India

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